Newsroom

On March 1, 2017
When it comes to issues management, more often than not there is a tension between the law maker and the communication expert. The lawyer doesn’t want to ring alarm bells with stakeholders unnecessarily. The communicator wants to proactively provide information to build report, trust and goodwill. A little game of give and take begins until...
On June 7, 2016
Talking about Crisis Management Planning and Crisis Response Plan is not easy, but when it comes to definitions, it gets even harder…   Reflections from day 1 of the World Conference on Disaster Management Are definitions really important in the incident management space? The first hour of the World Conference on Disaster Management workshop focused on...
On April 14, 2016
Crisis communication plans are an imperative tool in any crisis response. An effective plan can reduce the response times by identifying efficient approval processes, and the most appropriate communication tools and resources. Former corporate communications executive of American Airlines, Andrea Hugely, agrees, stating that she “doesn’t know a C-suite executive out there that will fault...
On March 4, 2016
Every day we make choices about what we do and what we say. We live with the impact of the choices we make. It’s the same during a crisis. Two recent and similar incidents caused me to reflect on the choices two companies made and the impacts on their business. People died or were injured...
On November 18, 2015
One weekend, not long after I started out in public relations, I went to watch a good friend go skydiving. There was a storm brewing but the company took a risk and decided to go ahead with the jump. While I waited for my friend to land on the beach, the panicked owner of the...
On November 16, 2015
When all sense of humanity seems lost, a hashtag emerges and from a moment of fear and vulnerability, comes an infinite supply of solidarity and support. It is amazing that a simple keyboard key- two sets of parallel lines, perpendicular to one another- has such immense power in such a power hungry world. The devastating...
On November 10, 2015
As I sat in the meeting, I heard the words ‘This is an important issue to our members. We need to adopt an innovative approach to achieve the best possible outcomes for them.’ So we drafted an innovative strategy, based on and tested through focus group research with the stakeholders that we needed to influence....
On September 29, 2015
Every crisis team needs a good leader but sometimes this is the person you least expect. A crisis simulation begins and like clockwork the group turns to the most senior staff member – their CEO – for direction and control. Without question, the CEO adopts the position of crisis team leader. There is no discussion...
On September 15, 2015
‘We need a style of leadership that explains the challenges and opportunities. A style of leadership that respects people’s intelligence and explains the issues. We need advocacy, not slogans’, said Malcolm Turnbull as he announced his leadership challenge. And so the gauntlet has been laid down. Will the communication skills of Malcolm Turnbull be able...
On September 8, 2015
What do you do when the rats start to abandon ship? Is this a sign the ship is sinking or has it sprung a repairable leak? We are currently working on an interesting incident that has demonstrated the fragility of the organisation. Having done the wrong thing, and then been discovered, the small organisation went...