Crisis Management Audit | PR Agency Melbourne

Does your organisation have appropriate risk mitigation measures and tracking mechanisms in place to prevent an incident occurring?*

Yes
No

Do you have a documented crisis or incident response plan?*

Yes
No

Have you updated your crisis plan in the last six months?*

Yes
No

Does your crisis plan have an introduction that sets out the purpose of the plan and priorities for the organisation during an incident?*

Yes
No

Is your organisations crisis response plan based on the international incident command system or the Australian Inter-agency Incident Management System?*

Yes
No

Does the incident response plan list the crisis team members?*

Yes
No

Are crisis team roles and responsibilities clearly articulated in your organisation's crisis plan?*

Yes
No

Does the incident response plan contain 24hr emergency contact details for the response team?*

Yes
No

Does your organisation have an established a proven out-of-hours activation system for the crisis response team?*

Yes
No

Are external stakeholders accurately identified in your organisation's crisis plan and their contact details listed?*

Yes
No

Does your organisation's incident response plan contain a set of templates, including communication material, that can be used during the incident response?*

Yes
No

Does your organisation have a crisis communication plan that supports the incident response plan (and is this referenced in your crisis response plan)?*

Yes
No

Has the incident response team undertaken incident training or participated in an incident simulation exercise in the last 12 months?*

Yes
No

Has the organisation's spokesperson received crisis media training in the last 12 months, including how to deal with hostile reporters?*

Yes
No

Do you train your frontline staff to handle frontline crisis responses?*

Yes
No

Does your organisation's personal performance reporting for members of the crisis team include comment on crisis preparedness?*

Yes
No

Have your organisation's operational risk mitigation procedures been independently audited?*

Yes
No

Has the organisation completed a risk assessment for each business critical function?*

Yes
No

Are contingency plans articulated for all business critical procedures to ensure continuity of service?*

Yes
No

Does your organisation have an operational continuity plan?*

Yes
No

Are your organisation's risk mitigation procedures reviewed annually?*

Yes
No

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