Case Studies

Bald Hills Wind Farm

On June 22, 2015
Socom has worked closely with Bald Hills Wind Farm since 2012 to assist them with issues management during the construction phase of the world-class renewable energy resource. This support has included strategic communication and engagement with the South Gippsland community, message development for both proactive and emergency media liaison and publication management of the bi-monthly...

Meat and Livestock Association

On June 22, 2015
After Socom took part in Exercise Odysseus, a national livestock standstill simulation exercise, MLA engaged Socom to help prepare for potential crises that could impact both the organisation specifically and the Australia’s meat industry as a whole. The first step was for Socom to develop MLA’s crisis response plan that took into consideration government and...

Underground fire

On June 22, 2015
In 2013, several hotspots were identified in one of Melbourne’s largest closed landfill sites. Socom was engaged to assist the company work with the emergency services agency to formulate a communication response to the elevated temperatures in the landfill. Socom produced a communication strategy targeting all stakeholders on behalf of all response organisations....

Casey City Council

On June 22, 2015
The Victorian Civil and Administrative Tribunal overturned the City of Casey’s decision not to allow development inside the buffer zone around the Stevensons Road Landfill. Several years later, methane was detected in the homes of the new residents. Socom assisted the Council with community engagement and crisis response, including emergency services liaison....

Victorian Building Commission

On April 22, 2015
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Headspace

On April 22, 2015
During any crisis, an organisation’s communication team will play a key and vital role in the effectiveness of the response. With this in mind, Headspace engaged Socom to review and improve its crisis communication strategy to ensure there was an effective process that can be easily and quickly implemented during any crisis. The strategy guides...

Mars Australia New Zealand

On April 22, 2015
Socom assisted Mars Australia New Zealand with its crisis preparedness and response during a recall of all Mars® and Snickers® products in New South Wales, after the company received threatening letters from an extortionist. During the seven-week response, Mars received high levels of public and employee support. Once the products were returned to retail shelves,...

Dennis Family Corporation

On April 22, 2015
Socom has been working closely with property developers Dennis Family Corporation for more than 20 years, preparing the Crisis Management Teams (CMT) in Victoria and Queensland to respond effectively to incidents by facilitating training and simulation exercises. In recent times, as a key member of DFC’s CMT, Socom has seen the results of this preparation...