Proud of your crisis response?
On March 4, 2016
Every day we make choices about what we do and what we say. We live with the impact of the choices we make. It’s the same during a crisis. Two recent and similar incidents caused me to reflect on the choices two companies made and the impacts on their business. People died or were injured...
A genuine apology- A stark contrast in crisis communication
On August 10, 2015
The day after I wrote a blog about a feeble apology from Jon Faine (after his interview with the lawyer of a bullying victim) a letter from Scotch College came across my desk. It was a stark comparison. I wanted to congratulate the school for what I think is a genuine and heartfelt apology. Why...
The Usain Bolt of crisis communication
On August 3, 2015
To state the obvious; effective and efficient communication during a crisis is an absolute imperative. It is essentially what underpins the safety of people, the ability to protect the strength of your stakeholder relationships and the difference between coming out of a crisis with your reputation intact, or not. Crisis teams need to be able...
Jon Faine’s bully blunder- A lesson in crisis management
On July 29, 2015
It was interesting radio this morning as Jon Faine questioned the lawyer of Dimity Paul, Adem Somyurek’s chief of staff who was a victim of workplace bullying at the hands of the Minister. Jon’s line of questioning almost supported workplace bullying. Comments like ‘Politics is a tough environment’ and questions like ‘How bad was the...