If you’ve ever had to call an organisation several times to get a response, been placed on hold only to face a hang up, or given up waiting for someone to answer your query, you understand how it feels to be undervalued. Surely answering the phone or returning a phone call can\u2019t be too difficult.<\/p>\n
It\u2019s a sad reflection on the internal culture of an organisation. It\u2019s a sad reflection on the internal culture of the organisation. We need to start asking if there are better ways to operate.<\/p>\n
In a brave new world, a core operational focus must be on improving our business relationships.<\/p>\n
Organisations never operate on their own, they are part of a intricate web of interdependent relationships with a wide range of individuals and organisations. Smart managers will work out how to make the most of these relationships. I am not talking about exploiting them. I am talking about working to genuinely improve them so it\u2019s more enjoyable and more rewarding for both parties. It\u2019s a clever way of achieve organisational goals more efficiently, effectively and enjoyably.<\/p>\n
It\u2019s not that hard. We have the tools to measure, diagnose and improve relationships. All we need is the clients with the intent and will to have a go. I can guarantee you the results will be rewarding in more than financial returns.<\/p>\n","protected":false},"excerpt":{"rendered":"
If you’ve ever had to call an organisation several times to get a response, been placed on hold only to face a hang up, or given up waiting for someone to answer your query, you understand how it feels to be undervalued. Surely answering the phone or returning a phone call can\u2019t be too difficult.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"yes","footnotes":""},"categories":[8,10,15],"tags":[6,7,9,3,11,12,13,14,16,17,18,19],"class_list":["post-3","post","type-post","status-publish","format-standard","hentry","category-community-engagement","category-issue-management","category-relationship-management","tag-business-relationships","tag-communication-revolution","tag-david-hawkins","tag-engagement","tag-issues-management","tag-melbourne-pr","tag-organisational-environment","tag-public-relations","tag-relationship-paradigm","tag-revolution","tag-socom","tag-socom-pr"],"yoast_head":"\n