Crisis Communication Preparedness

Does your organisation have a crisis communication plan?*

Yes
No

Does your organisation have efficient processes for approving communication material during crisis situations?**

Yes
No

Does your organisation have communication material templates available and easily accessible by your communication team during a crisis?*

Yes
No

Does your organisation have clear roles allocated for communication with staff members during a crisis?*

Yes
No

Is there a process in place to ensure your organisation's communication manager is promptly informed of, and kept up-to-date with, the progress of any incidents or crises?*

Yes
No

Is more than one senior member of the crisis team or management media trained and approved to speak with the media?**

Yes
No

Does your communication team have access to an up-to-date database / list of all organisational contacts (including staff, clients, customers and other stakeholders)?*

Yes
No

Has your communication team mapped your stakeholders' preferred method of communication?**

Yes
No

Does your organisation have appropriate web based capabilities to allow it to use the website as a dedicated newsroom, drawing content from other sources and pasting your content onto other platforms?*

Yes
No

Is your website mobile responsive?*

Yes
No

Does your organisation have a Content Management System (CMS) installed for all of the organisation's web properties?*

Yes
No

Are the CMS login details accessible for the crisis team?*

Yes
No

Is one or more members of the crisis communication team able to manage content on all of the organisation's web properties?*

Yes
No

Does your organisation's website include a news/media centre?*

Yes
No

Does your organisation have RSS feeds in place on its website?*

Yes
No

Is your organisation's stakeholder database loaded into an online software program that can be used to communicate with stakeholders during a crisis?*

Yes
No

Is the organisation's Facebook profile accessible by the crisis team?*

Yes
No

Is the organisation's Twitter page accessible by the crisis team?*

Yes
No

Is the organisation's YouTube channel (or other online video account) accessible by the crisis team?*

Yes
No

Does the organisation have online monitoring tools in place (including social networking sites)?*

Yes
No

Does your organisation have a social media policy that is accessible to all employees?*

Yes
No

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Crisis communication preparedness