Death and destruction-The Thailand bombing
On August 19, 2015
I just don’t get where we have gone wrong. What motivates people to kill and injure hundreds of people? Thailand, Syria, Iraq, Kenya, America and the list could go on. I am no expert in foreign politics but it seems to me that our society is degenerating. We seem to have lost our connectedness, our...
A genuine apology- A stark contrast in crisis communication
On August 10, 2015
The day after I wrote a blog about a feeble apology from Jon Faine (after his interview with the lawyer of a bullying victim) a letter from Scotch College came across my desk. It was a stark comparison. I wanted to congratulate the school for what I think is a genuine and heartfelt apology. Why...
Relationships are critical – it’s time to start the revolution
On March 20, 2012
If you’ve ever had to call an organisation several times to get a response, been placed on hold only to face a hang up, or given up waiting for someone to answer your query, you understand how it feels to be undervalued. Surely answering the phone or returning a phone call can’t be too difficult....