Socom celebrates International Women’s Day
On March 8, 2018
Socom is proud to say that our team is more than 50% women! To celebrate International Women’s Day, we want to share a little bit about the power-force that are the women of Socom! With more than 10 years of experience in both public relations and issues management, Kath is an expert when it comes to crisis communication....
The Colonel has lost control
On February 28, 2018
Kentucky Fried Chicken (KFC) is being deep fried over a supply-chain disaster that has caused the closure of more than half its locations across the UK and Ireland. A recent change to DHL for chicken delivery appears to be preventing a finger-licking a good time across the UK. As expected, media coverage has been anything...
Community Resilience: What Does It Mean?
On June 17, 2014
David’s daily wrap-up of the World Conference on Disaster Management. Today’s keynote panel session discussed the concept of community resilience. Part of the initial discussion was to define resilience. The panels’ view was that resilience is the ability of a community to retain is functionality at both a municipal and individual level during a crisis...
Planning for Pandemics, Epidemics and Outbreaks
On June 16, 2014
The second workshop of the World Conference on Disaster Management was extremely interesting and related to pandemics, epidemics and outbreaks. The first point was the need to change the terminology from pandemic plans to epidemic or outbreak plans because we are more likely to experience one of these than a pandemic. An outbreak can still...
Consultation and Engagement
On March 27, 2013
Less than twenty years ago, consultation wasn’t really a consideration in the planning process. In 1994, Socom wrote the consultation manual for Moreland City Council. It was the first consultation manual written for a local government in Victoria. Today, consultation and engagement is part of the planning vernacular. Yet it is still often given only...
RELATIONSHIP GOLDEN RULE No.1: Do unto others…
On August 6, 2012
What an interesting way to treat a customer who takes the time to write to you and tell you that your service isn’t up to scratch. Rather than write and thank the customer, Rex decides to write an insulting letter back (Australian Financial Review, p 11, 31 July 2012). The article includes phrases from a...
Relationships are critical – it’s time to start the revolution
On March 20, 2012
If you’ve ever had to call an organisation several times to get a response, been placed on hold only to face a hang up, or given up waiting for someone to answer your query, you understand how it feels to be undervalued. Surely answering the phone or returning a phone call can’t be too difficult....