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Our Services
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Crisis management
There are times when serious incidents occur within an organisation, the handling of these crises affects its credibility and future. The key to managing a crisis is to be prepared for the worst possible scenario before it happens and to manage it pro-actively when it occurs. This involves the preparation of a carefully researched and minutely defined crisis management strategy.
See Masterfoods Australia New Zealand – Mars® and Snickers® Extortion Threat Case Study
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Employee Communications
See Linfox – Together a Team, Better to Best Case Study
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Event Management
There are times when the most appropriate method of communication is to stage an event. Success relies on meticulous planning and attention to detail. Socom consultants are equipped to coordinate events for organisations and individuals at national, state and local level. We have experience in organising conferences, seminars, staff training, hospitality programs and product launches.
See Datex Ohmeda – A Walk on the Wild Side Case Study
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Facilitation
When communication between parties is difficult or breaks down, a facilitator can be a more effective choice than the courts. When the direction to take is unclear our facilitation process can help you define the path. The directors of Socom are trained and experienced facilitators with a proud record of bringing parties together to find mutually agreeable solutions or help resolve disputes.
See Department of Victorian Communities - Facilitation Case Study
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Government Relations
Having your message heard by government is an enormous challenge, making sure it is understood is another. Socom consultants are highly experienced in government relations; they know who to speak to in government and how to do it. We offer training that enables participants to develop and implement a targeted lobbying campaign, ensuring a fair hearing from the decision-makers in government.
See Yarra City Council – Common Sense for East Timorese Case Study
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Media relations
Effective media relations means that your messages appear in any resulting coverage. Unless this happens, the media coverage can be a wasted opportunity. We work with clients to develop their messages and ensure that they are delivered in a format that will be used by journalists.
See Pedestrian Council of Australia – Walk of Life Case Study
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Research
Research enables organisations to address the right stakeholders, using the right messages, focusing on the right attitudes and whether or not it works. Socom conducts qualitative research, such as content analysis, one-on-one or in-depth interviews, focus groups, copy-testing and convenience polling. We also complete quantitative research, such as random sampling surveys, telephone polls, mail surveys, face-to-face interviews, public intercept research and panel studies. Archival, library, Internet and database information is also available.
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Speech Writing
Writing a speech requires an understanding of vocal dynamics, it is different to writing for a reader. Socom consultants understand the fundamentals of the spoken word and how to deliver messages and can assist in the preparation of short talks, public statements, political and corporate speeches or lengthy lectures.
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Stakeholder Consultation and Engagement
Establishing and maintaining good community relations is essential for the operation of any organisation. Socom has provided community relations and consultation programs for local government, state government departments and private companies to enable them to successfully communicate their message to the right people. Where necessary, we help to establish a positive on-going dialogue between an entity and its community.
See Northern Territory Department of Employment, Education & Training – Voice in Our Future Case Study
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Strategic Advice
Do you know where you want to be, but don’t know how to get there? The senior staff at Socom can be relied upon to collect accurate and reliable information quickly, to analyse a situation, scope a range of options for action and help define sensible and affordable solutions that ensure your organisation is re-positioned, according to its business objectives.
See Building Commission – Understanding Consultation in the Construction Industry Case Study
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